Like others, I didn't expect perfection but did hold them in general to a higher standard. Especially those in positions of leadership. After all, holy spirit was appointing them, correct? Many would point to the issues in the 1st century congregations as proof that we can expect problems today. However, they don't understand that the JW teaching is that the spiritual paradise is now and was not in existance then. Also, the "great apostacy" was already starting in the 1st century (according to JW theology) and that after the appointment in 1918, the JW organization was supposed to be the restoration of the true religion. So, you can't have it both ways. An occasional bad apple is one thing, but you would expect that would be rare. Oftentimes, finding a BOE without a bad apple is the exception.
I began to slowly realize this as I worked my way up the organizational ladder. COs that seemed nice to the flock would often say horrible things about members in elder meetings. Administration at conventions were really no different that corporate leadership that I worked with secularly and many times were worse.
By their fruits you will know them. How many times have JWs said that about other religions? Yet, when problems arise, they often say "other religions are going through the same thing". Its the double standard that really gets me angry.